Delivery & Shipping


Orders will be shipped via S.F. Express or Hong Kong SpeedPost. Please contact us if you wish to have your order shipped with another service.

During promotional periods, please kindly note there may be slight delays to shipping. We apologize for any inconvenience caused.

International Delivery Time


Orders placed after 9:00 am Monday to Friday (Hong Kong time) will be processed the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. 


Import Taxes & Duties


Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Start From Zero.


For further details of charges, please contact your local customs office. In some occasions packages may be delayed due to custom clearance.


Customs & Regulations


Customers should check local postal regulations for restricted items, as Start From Zero cannot be held liable for any items that are not accepted into the regarding country.




Please note that all sales of Sale items are final. No exchange, credit note or refund will be offered against Sale purchases, and the conditions set out below will not apply. If the merchandise that you provide contains any defect and discrepancy, please contact us within 3 days after your receive the merchandise.


Foreign Transaction Fees


Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.